Note: Make sure you use the same account that you used to purchase the map. Click Log in in the top right hand corner.Įnter your email address and password, then click Log in.Connect your device to your computer and start TomTom HOME.
This procedure tells you how to remove all downloaded versions of the map so your map will appear in the list of updates again.
Important: Follow this procedure only when you have been advised to by TomTom Customer Support, if you've recently bought a new map, or if you have an active Map Update Service subscription. This FAQ contains information that may not be applicable to your device. TomTom says, “this may be the perfect opportunity to discover what our new range of navigation products has to offer you.” It remains to be seen whether those who have recently been told that their Sat Nav is now obsolete are happy to splash the cash on a new device from the company.
The Dutch navigation company has lowered the price of the GO 620 from £249.99 to £187.49, and the GO 6200 from £339.99 to £237.99. A device will have reached the end of its life when none of these are available any more.' Those who have an older Sat Nav from the company are eligible for a discount on a new TomTom product. It says that means 'the period of time TomTom supports your device with updates, services, content or accessories. On its website, TomTom clarifies that 'lifetime' updates actually refers to the 'useful life' of a device. However, some of these now-obsolete TomTom models are still available from a number of online retailers are being sold with the promise that these devices will be refreshed multiple times a year 'for the lifetime of your device”.
On its website, TomTom says it made devices obsolete because “it has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software available”. A spokesman for TomTom told the BBC it had been 'proactively' communicating with customers. These will continue to work as they do today, but the map displayed on-screen will become out-of-date and as such navigation will be less accurate.
'It has become clear that some of our older generation navigation devices do not have sufficient resources to run the newest maps and software.' TomTom has made more than 60 Sat Nav models obsolete. 'Your maps will become out-of-date and as such navigation will be less accurate,' the Dutch firm told customers. TomTom has reached out to customers with older Sat Nav models to inform them their hardware will no receive new map updates.
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